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We have grown up listening to the success stories of Ambani’s and the Reliance Group. Reliance communications is one of the successful venture of Reliance Anil Dhirubhai Ambani Group. I still remember our courtship days where both of us bought a Reliance CDMA mobile and we used to talk for hours. (Thanks to Reliance to Reliance free plan 😀 ). Reliance is well known for its network connectivity even in the rural areas.

Now RCOM, one of the best telecom service providers has reached a milestone with the launch of Smartcare on Twitter providing various user account management services to the company’s wireless subscribers via Twitter’s live, public platform.

Customers Can Now Manage and Customize their Account on Twitter. It’s the first-ever initiative in India by a telecom company in the Social Media space.
By launching Smartcare On twitter,

  • Reliance Communications empowers customers to opt for self-help & complete customization.
  • Users just Tweet to ‘@RelianceMobile’ to avail multiple services in real-time.
  • Recharge accounts, make payments, opt for best deals—and much more.

It’s a smart way of managing the mobile network and data connectivity with just a tweet.

Smartcare on Twitter empowers customers to manage their user account by simply using their Twitter account login. As the first-ever such initiative in the country by a telecom player, Smartcare on Twitter allows customers to Tweet to ‘@RelianceMobile’, using specific keywords and hashtags in order to get account information such as their balance/outstanding amount, facilitate online recharges and make bill payments, activate and deactivate any specific services, and more. Once the customer Tweets a query, the requisite information is sent back to him/her as a Twitter Direct Message (DM).

Reliance Communication has unveiled the service by revealing that while not everything may be possible with just one Tweet, managing your Reliance Mobile account is now possible with SmartCare on Twitter.

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